Account information
Your account includes a site-specific account identifier, email address, and display name. Your profile can also include your biography, home location, and adventure interests.
Marketplace records
Marketplace records include provider business details, listings, photographs, availability, saved adventures, booking requests, messages, support requests, and adventure journal entries. Provider business profiles and published listings are displayed in the marketplace.
Conversations and bookings
Conversations connect their sender and intended recipient. Booking records connect the requester with the responsible provider. Avoid sharing payment card details, passwords, or unnecessary sensitive personal information in messages or booking notes.
Reviews and feedback
Eligible customer reviews of providers may be displayed publicly with an anonymized author label. Provider feedback about guests and test transaction reviews stay private to the reservation participants. Reviews cannot be edited after submission. Marketplace administrators can hide reviews from public display and ratings.
Payments and notifications
Payment records include transaction references, amounts, and processor-reported status. Card details are entered on the payment provider’s hosted pages. Account notifications use the relevant account contact information, and delivery status is recorded.
Addresses and maps
Destination maps use OpenStreetMap. Loading a map makes browser requests to the map service, which receives ordinary connection information. When a provider searches an address, the entered address is sent to the U.S. Census Bureau to find an approximate map pin. The provider confirms the listing location before publication. The selected location name and coordinates appear on the public listing.
Access and deletion requests
Open Support & account to download your marketplace records or submit an account deletion request. Deletion requests are reviewed alongside existing reservations, payments, and record-retention needs. Submitting a request does not immediately remove your records. Contact support about records or requests that need further review.