Your account
Keep your profile information accurate, protect access to your account, and use marketplace conversations responsibly. Your journal is associated with your account.
Booking requests
Choose a published departure and the number of participants or items you need. A request is sent to the provider for a response. Review its status in Basecamp and confirm the meeting location, requirements, and arrangements before you travel.
Provider listings and policies
Read the provider’s description, inclusions, preparation requirements, age limits, and cancellation and weather policy before requesting an adventure. Ask the provider directly about qualifications, permits, insurance, accessibility, and the details of the service.
Payments and refunds
Adventure Genome deducts a 4.5% commission from the provider’s gross sale on new transactions. No extra guest service fee is added. Review the total before continuing to the payment provider. Saved receipts retain the amounts and fee rates recorded for that purchase. Review transaction history and payment status in Payments & checkout. Provider acceptance alone is not proof of payment. Contact marketplace support about payment or refund questions, and review the listing’s cancellation policy.
Provider commission & payout termsVerified reviews
The customer and provider may each submit one final review after a completed reservation with an eligible settled payment. Reviews cannot be edited after submission. Customer reviews of providers may appear publicly for eligible live purchases. Provider feedback about guests and all test reviews stay private to the reservation participants. Fully refunded or disputed purchases do not contribute to public verified ratings.
Responsible participation
Choose activities appropriate to your experience and abilities, follow the provider’s instructions, and prepare for local weather and conditions. Do not publish misleading listings or send abusive, fraudulent, or unsafe content.
Questions or concerns
Use marketplace support for account, booking, payment, listing, and safety concerns. Include a reservation or listing reference when relevant so the team can identify the record.